• How does it work?

    • Book through this website or contact us.
    • Medical permission and medical data are required from your own hospital.
    • Inform your health insurer and your practitioner in advance that you are going on holiday.
    • We can also advise you in a place to stay in the area.
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    Traveling requires extra preparation if you undergo hemodialysis. This applies if you arrange a holiday yourself, but also if you join an organized trip. The preparations required depend on your personal situation.


    Find out what's possible 

    Discuss with the doctor whether it is medically justified to go on holiday. Your medical situation must be stable. That is an important condition, otherwise a holiday will involve too many risks. Ask the doctor what you should pay attention to when looking for a suitable holiday destination. Think of:

    general hygiene in a country

    medical care in a country

    the necessary vaccinations: not all vaccinations are suitable for kidney patients.


    Are you on the waiting list for a donor kidney?

    You can be called up at any time if you are on the waiting list. It is then important that you can get to the hospital quickly. Ask the transplant center within how many hours you have to be present. Keep that in mind when planning your vacation.


    Don't want to have to take this into account? Then your status on the waiting list can be temporarily changed: from transplantable to non-transplantable. You can have this adjusted again after the holiday.



    Dialysis transfer

    The dialysis center where you go during the holiday needs medical information from you. You can request this information from your own dialysis centre. Often a center asks for:


    an overview of all your medical data and information about your dialysis treatment

    a transfer form signed by the nephrologist or dialysis nurse

    statements stating that you do not have HIV or hepatitis B and C.

    Do you travel organized? Then you provide this information to your travel organization. The travel organization will then arrange for the dialysis center to receive the information.


    Make sure you have enough medicines on vacation

    Make sure you have enough medicines with you when you travel. Order these in good time at the pharmacy. If you are traveling by plane, it is best to take the medicines with you in your hand luggage. This way you will not run out if you lose your luggage or arrive too late.


    On return 

    When you return, you will hopefully look back on a successful holiday. You will receive a letter of discharge from the holiday dialysis centre. This tells you how the dialysis treatment went. The letter is usually in English. Give the letter to your nephrologist.


    Your dialysis center will check whether you have contracted an infection with the MRSA bacteria. If so, then different measures are needed. You will also be isolated: you will then undergo dialysis separately from the other patients. In this way, the center prevents other people from becoming infected as well.



    Source: www. nieren.nl

    Useful link: https://www.nieren.nl/bibliotheek/12-leven-met-chronische-nierschade/166-vakantie-en-reizen/229-op-vakantie-met-hemodialyse

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    What to do in case of dissatisfaction or a complaint?

    Every healthcare provider is obliged to offer clients the opportunity to file a complaint about care provided. Dialyse Kliniek Nederland uses a complaints procedure that complies with the Healthcare Quality, Complaints and Disputes Act (Wkkgz). For the sake of objectivity, Dialyse Kliniek Netherlands has placed this complaints procedure with the independent Healthcare Complaints Portal.


    Dissatisfaction can arise in care relationships, which can result in an official complaint. The Healthcare Quality, Complaints and Disputes Act (Wkkgz) was created to resolve complaints as smoothly as possible. Fortunately, we can solve most problems through a good conversation between healthcare provider and client. You can receive free support from an independent complaints officer. If this does not lead to a solution, the dispute can be submitted to the dispute resolution body. They will then make a binding decision on the case.


    Dissatisfaction with healthcare provision may, for example, be related to decisions or the treatment of a healthcare provider, the quality of the care provided or about something a healthcare provider fails to do. A complaint can also arise because a healthcare provider does not answer certain questions or does not provide (proper) information.


    Would you like to file a complaint about Dialyse Kliniek Nederand? Then take the following steps:

    1) First discuss the dissatisfaction or complaint with the healthcare provider

    2) Are you unable to reach an agreement? Then both the client and the care provider can contact the Healthcare Complaints Portal via info@klachtenportaalzorg.nl. You can also fill in the complaints form at www.klachtenportaalzorg.nl. On this website you will also find a detailed description of the rules that apply when submitting a complaint.